Every interaction adds to the memory of the relationship.
Visit, order, preference, complaint, message, and response shape what the next interaction should know.
What happens, and what does it mean?
The next visit should begin with prior context, not a blank customer record.
How does the capability work inside operations?
FoodTech connects identity and interaction history, then hands sensitive cases to a person with the story.
FoodTech CRM
What it adds
Customer 360 with permitted context
Orders, visits, and preferences where available
Conversations and complaint context
Human escalation with context retained
How it appears in operations
How does this appear in daily work?
Complaint linked to an order
Returning customer preference
Conversation handed to a person with context
Available in
Compatible plans
- FoodTech Free within limits
- Growth Flex
- Pro Branch
- Scale
- Enterprise
Connects with
Products it connects with
- FoodTech Loyalty
- FoodTech Brain
- FoodTech Online
- FoodTech POS
FAQ
What you need to know
Can FoodTech CRM run on its own?
FoodTech CRM has a clear role on its own, while its value expands when connected to the relevant FoodTech products under the selected plan and integrations.
Is every capability immediately available?
Availability depends on product state, plan, market, and enabled integrations. We label the current state and never present work in progress as generally available.
How do we begin?
We map the real operating flow first, then agree the starting point, configuration, integrations, and rollout scope.
Does the operation need a permanent internet connection to keep moving?
Connectivity should add capability, not become the operation’s power switch. Where Offline mode is supported, core work continues locally, events are retained, and synchronization resumes when connectivity returns. Operations that require live verification, including some payment or sensitive actions, remain Online by design. Offline scope varies by product, device, and activation; the goal is to keep work moving even when the network does not.
What if the internet is available — but slower than the operation?
FoodTech does not assume a perfect network. Where supported, every action does not wait for a full server round trip: local state, asynchronous (Async) synchronization, and safe retries keep work moving without duplicating operations. The team can continue what is safe to continue while the system catches up with the network; payments and other sensitive actions still require explicit verification when needed.
Before you start
What should the next visit remember?
What the customer chose, preferred, and still needs resolved.
FoodTech CRM
See how this product takes shape inside your operation.
Visit, order, preference, complaint, message, and response shape what the next interaction should know.