Customer Support Specialist

Job Tasks :

welcome! We are looking for those who are passionate about being part of our team at the Center of Excellence! As a Customer Support Specialist, you will handle customer inquiries and questions related to the overall FoodTech product inbound communication channels and conduct outbound communications with our customers to gauge their satisfaction.

مهام الوظيفة :

Handling customer inquiries received at the Center of Excellence.
Follow up on customer inquiries, make satisfaction measurement calls, and perform other outbound tasks.
Accurately document communications records in our CRM and ticketing systems.
Escalate and follow up with the concerned teams with FoodTech in case any support is required from their side until the case is resolved.
Train customers on the use of FoodTech products using multiple virtual channels.
Report daily events to team leaders and highlight areas that may need additional attention.

شروط الوظيفة :

Bachelor's degree in any specialty.

Years of experience in call center or customer service roles

Very good in English, especially speaking and verbal communication

Flexibility to work different shifts in Yemen - on-site (essential)

Comfortable and skilled at providing training (preferred)

Willing to work hard and be independent to handle client cases until the case is resolved Strong by nature in communication,

Has a great problem-solving ability - comfortable carrying out routine tasks while maintaining quality standards.

Previous experience in SaaS/Tech or food and beverage industry. Important hashtags: #High_call_volume

Would you like to join the FoodTech team?

قدم على هذه الوظيفة

Instructions for applying for jobs on the site

Learn more about FoodTech through the website.
Review the vacant position, its requirements, and the hiring procedures at FoodTech.
Fill in your personal information on the website accurately and completely.
After filling in the data, open the vacant positions and write a job application according to the instructions for applying for the job.
If your request matches our current needs, we will respond to you via your email and WhatsApp number, and the team may contact you by phone.

Work at Foodtech

At Foodtech, our efforts extend beyond supporting the restaurant, cafe, and shopping center sectors. We also strive to empower our team with continuous innovation, inspired by our core values.

Why join the foodtech team?

Our values are our most important priorities We cherish our core values and strive to reinforce their adherence in all our dealings. Our professional success is not merely about employees fulfilling their roles adequately; it's about employees embodying our core values in their culture and behavior, an integral part of the ideal professional persona.
We encourage development and learning We view the human cadre as the basis of construction and development, and therefore we work continuously to take care of our employees through training and capacity building programs provided by the Capacity Development Department at Foodtech.
We are proud of what we do The satisfaction and appreciation felt by each member of the team stem from our commitment to providing value to our community and directly contributing to serving our nation. We closely understand the needs of the people, playing a crucial role in their lives, and offering our technological and software services with love and gratitude. The achievements we make on both individual and collective levels fill us with pride and honor as we work here
We are one team Collaboration, mutual appreciation, respect, and trust at all levels define the essence of the Foodtek team. Working closely together towards a common goal fills us with enthusiasm, care, and a desire for limitless contribution.
We succeed and develop together We believe that continuous development and improvement leads to leadership, and therefore we encourage research, knowledge, discussion, and continuous updating of performance methods. Therefore, we value employees who provide added value to their work and constantly strive to work in the best possible way.

Let's shape the future of business together

If you are passionate about your work and want to push boundaries, if you are creative in the ways you find Products, if you are one of those who shine in rapidly growing and changing work environments, and if your ambition reaches the sky, then we are looking for you to be a new member of the Foodtech family!

Strategy statement

We are addicted. We care about what others hope to achieve and support them in doing so. We encourage a culture based on communication, respect and concern for others.
We accept change as the only constant. We take responsibility for our actions and constantly improve our performance. We define the tasks we undertake keeping in mind the ultimate goal of each. We collaborate with each other as a team and exchange constructive feedback.
We put our customers' interests first and always think about the impact of our actions on them. We serve them and provide the best quality experience possible. We are trusted, transparent and honest advisors. We take expectations into account and provide realistic timelines for implementation.
We celebrate curiosity and think outside the box. We don't care about failure as long as we learn from our mistakes. We promote a culture of continuous learning. We collect and review data and learn how to make informed decisions.